What is your returns policy? Buying a gift and worried it might not suit. Thanks

Whatever you buy you can return unworn within 21 days for exchange or refund. We ask you to let us know within 7 days of receipt if you want to return something. 

Delivery is free but you pay for returns.

If you request a refund we'll credit the card you used to pay for the order (or your Paypal account) within 24 hours of receipt and email to confirm.

Basically, you are covered under the Distance Selling Regulations which gives you more protection than if you buy on the High Street.

Is the width of a snake chain. measured as diameter or circumference, please?

Thanks for your question. The width is the diameter of the chain

Is the measurement in mm the diameter or circumference of the links on a chain

Thanks for asking, Julie.

The mm measurement is the diameter of the chain.

I'm getting my partner to buy me a 5mm snake chain for Xmas. I'm just measuring my neck, and would like to know if the length includes the clasp etc. Thanks

Thank you for your question.
The chain lengths quoted include the clasp so for example a 16" length is the total length end to end.
I hope this helps but let me know if you need more information.

What types of payment do you accept?

We offer several ways to pay for your orders.

- Credit card
- Debit card
- Paypal

When will I receive my order?

Orders placed before 1pm are despatched the same day (weekends excepted).
The free delivery takes 1 - 2 days to reach you.
Special delivery guarantees delivery next working day before 1pm.
Deliveries abroad vary depending on the destination country.

How is the jewellery packed?

For orders over £30.00, we pack our jewellery in smart presentation boxes with organza and satin bows.
For orders under £30.00, we pack our jewellery in tissue inside organza pouches
We use plain, anonymous padded envelopes for shipping.

I can't find an answer to my question - can you help?

Yes, click on "Contact Us" and let us know what your question is. We'll get back to you with an answer as soon as possible. 

Can I send a gift directly to someone?

Yes, you can fill in your own details in the "Billing Address" section and in the "Delivery Address" section, the name and address of the recipient.

If you would like to include a note, please enter the text in the "Special Instructions" box

I want to buy coordinating pieces. How can I be sure natural gemstones will go together?

We understand.
If you buy a set of jewellery from us in the same gemstone, then we coordinate it for you paying close attention to the colour and where appropriate, the stone markings. If we're not happy with the coordination we'll let you know before we ship it and give you an alternative if necessary.
In the planning stages, you can contact us at any time to ask about colours and coordination.