Gemstone Pendant
What is your returns policy? Buying a gift and worried it might not suit. Thanks

Whatever you buy you can return unworn within 21 days for exchange or refund. We ask you to let us know within 7 days of receipt if you want to return something. 

Delivery is free but you pay for returns.

If you request a refund we'll credit the card you used to pay for the order (or your Paypal account) within 24 hours of receipt and email to confirm.

Basically, you are covered under the Distance Selling Regulations which gives you more protection than if you buy on the High Street.

 
Is the width of a snake chain. measured as diameter or circumference, please?

Thanks for your question. The width is the diameter of the chain

 
I have oval Rose Quartz pendant in plain silver souround.Would your 2mm snake chain (30")be suitable for this please?

Thanks for your question, Patricia.

Unless the pendant and bale (the loop on the top that carries the chain) are very petite, the 2mm snake chain should fit through the bale.
It fits most pendants.

As a rule of thumb, the end of the chain requires 1mm more than the width of the chain to pass through. So the 2mm snake chain will require the bale to have an inner diameter of at least 3mm.

I hope this is helpful but if you need more information, let us know and we'll provide it.

 
What types of payment do you accept?

We offer several ways to pay for your orders.

- Credit card
- Debit card
- Paypal

 
When will I receive my order?

Orders placed before 1pm are despatched the same day (weekends excepted).
The free delivery takes 1 - 2 days to reach you.
Special delivery guarantees delivery next working day before 1pm.
Deliveries abroad vary depending on the destination country.

 
Are all of your products in stock?

Yes, if you can see it on the website, it's in stock.
If a line sells out, we remove it from the site

 
How is the jewellery packed?

We pack our jewellery in smart presentation boxes.
We use plain, anonymous padded envelopes for shipping.

 
I can't find an answer to my question - can you help?

Yes, click on "Contact Us" and let us know what your question is. We'll get back to you with an answer as soon as possible. 

 
Can I send a gift directly to someone?

Yes, you can fill in your own details in the "Billing Address" section and in the "Delivery Address" section, the name and address of the recipient.

If you would like to include a note, please enter the text in the "Special Instructions" box

 
I want to buy coordinating pieces. How can I be sure natural gemstones will go together?

We understand.
If you buy a set of jewellery from us in the same gemstone, then we coordinate it for you paying close attention to the colour and where appropriate, the stone markings. If we're not happy with the coordination we'll let you know before we ship it and give you an alternative if necessary.
In the planning stages, you can contact us at any time to ask about colours and coordination.