I am Joan Booth,
owner and co founder of Booth and Booth. I have more time under my
belt in retailing than I care to admit to, but suffice to say Iíve
been in retailing all my long working life.
I want you to
know that my company is interested in you, our customer. Yes, we are
here to make a profit Ė otherwise we wonít be here tomorrow when
you receive your order Ė but what makes us really buzz is a happy
So that you know
this isnít the usual marketing speak without substance, let me
outline how we handle your order:
personally acknowledge your order within hours of you placing it and
confirm the day of despatch.
despatch it within 24 hours (weekends excepted) unless you ask us to
check each piece of jewellery before despatch to ensure it meets our
high quality standards.
If you have
ordered several pieces as a set, we will check they match or
coordinate. If they donít, weíll let you know before we send it
out and where possible offer an alternative.
carefully pack your jewellery in smart presentation boxes (free of
When you receive
your order, we hope you are delighted and then we can rest easy.
So what if
something goes wrong?
the gremlins get to work and it doesnít go smoothly.
reason, let us know immediately and weíll work until itís put
right even if itís a style failure for the recipient and the only
solution is to shoot the designer.
Please take a few
minutes to read the testimonials from our customers. These are
genuine, unsolicited, unabridged messages from our customers and give
you some idea of the efforts we make to ensure your satisfaction.
For more nitty
gritty, see our terms and conditions but basically, whatever you buy
is returnable within 21 days and you are covered under the Distance
Selling Regulations which gives you more protection than if you buy
on the High Street.